Our Guarantee

100% Customer Satisfaction or Your Money Back

Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime.

We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email or in writing within 7 days and we will offer a replacement (subject to availability), or credit, or refund the purchase price. Please note that any manufactured goods (e.g. gardening sundries) must be returned if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement.

Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases. If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 30 days of receipt of your order. If any item supplied used but not stored properly, resulting in loss of quality at a later date will not be replaced, credited or refunded. This guarantee does not cover material used and stored beyond 30 days from the date of purchase.

Exchanging Or Money Back

Success is not final, failure is not fatal, it is the courage to continue that counts. Every purchase you make is 100% guaranteed. We will exchange or if necessary refund your purchase price excluding shipping costs. Click here initiate exchange.